Shipping & Delivery Policy

Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Shipping charges are calculated based on the actual weight, distance travel and type of shipping service you specify ground,next day and second day. If you have several items to order, it maybe worth checking with us first – as we may have cheaper alternatives to consolidate multiple items. Delivery charges are based on deliveries to manned business premises with the facility to unload the goods.

The carriers charge extra for the following services: Booked-in deliveries, Timed Deliveries, Tail-Lift Deliveries, Failed deliveries and Residential address deliveries. If your delivery requirement falls in one of these brackets, you need to contact us first.

1. 1. Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.

   2. Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within same day of receipt of goods.

   3. All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 days of receipt of goods, or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

   4. You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at the time of delivery.

   5. If the Customer establishes that any of the goods have not been delivered, have been delivered damaged, are not of the correct quantity, or do not comply with their description, the supplier shall at its option replace with similar goods, any of the goods which are missing, lost or damaged, or do not comply with their description, allow the customer credit for their invoice value, or repair any damaged Goods.

   6. If the Customer establishes that any of the goods are defective the supplier shall at its option replace with similar goods or repair any defective goods, allow the customer credit for their invoice value or to the extent that the goods are not to specification, assign to the customer (so far as the supplier is able to do so) any warranties given by the manufacturer of the goods.

   7. Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.

   8. A delivery charge will be made for each truck unless the truck is collected from our warehouse.

   9. Delivery charges are based on the item(s) and delivery location, these are calculated at checkout before payment it taken. If you have several items to order, it maybe worth checking with us first – as we may have cheaper alternatives to consolidate multiple items.

   10. Delivery charges are based on deliveries to manned business premises with the facility to unload the goods. The carriers charge extra for the following services: Booked-in deliveries, Timed Deliveries, Tail-Lift Deliveries, Failed deliveries and Residential address deliveries. If your delivery requirement falls in one of these brackets, you need to contact us first.

   11. A fee of £15 will be charged in addition to the standard delivery charge for home address deliveries. We reserve the right to reverse transactions to home addresses for security reasons.

   12. An additional charge will be made for attempted deliveries, refused deliveries and / or aborted collections. To avoid this charge, please ensure someone is at the delivery location to receive your order. Charges vary dependent upon many factors, including location, number of items, weight and service.

   13. Many of the items we sell are heavy freight items and you will need a forklift truck in order to unload the items from the delivery vehicle. If you do not have use of a forklift truck, then it is important that you tell us, so we can request your goods be delivered on a vehicle with a tail lift. Requesting a tail lift vehicle may increase the carriage charge, but it may also require a slightly extended delivery time.