Return & Refund Policy

If you are not satisfied or in fault with a product , please contact us before returning any goods. Goods returned without our prior knowledge and authorisation, may not be credited. Some problems came be easily resolved by a short phone call or email message.

A refund may be arranged excluding freight charges upon inspection. 

Any non-faulty goods returned will be subject to a handling charge and carriage charges.Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 20% restocking fee and 10% handling fees. Please bear in mind, delivery charges are often partially incorporated within the cost of the item, therefore any returns may be subject to a returns cost higher than the original delivery charge. Please contact us to obtain a returns number or discuss this further. This policy does not apply to goods that are faulty – Most of our products carry a limited return to base warranty. (Area limitations may apply). This returns policy is for Business users, consumers rights are not affected by this.

We inspects all returns and reserves the right to refuse credits on damaged, used or non-resalable items.If your items do arrive damaged, please send photos to info@soilson.co.uk and we will process an insurance claim on your behalf .Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc.

We reserves the right to authorise product returns after 7 days have passed from the invoice date. All orders cancelled after 3 days are subject to a 20% administration fee, 10% handling fees whether or not your order has shipped. If you order has shipped, the buyer will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order once returned item reserved which may take unto 6 working days.

NOTE:- Shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If you require an estimate of these return shipping costs, please call Customer Service. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.Certain Products are Non-Returnable and/or Non-Cancelable. hazardous items are also non-returnable.